Keisha Quick M.Ed.

Plans, and provide an appropriate learning experiences for students. Provides an atmosphere and environment conductive to the intellectual, physical, social and emotional development of individuals to ensure Success for Every Student. Supervises students in a variety of school related settings. Monitors and evaluates student outcomes. Communicates and interacts with students, parents, staff and community. Develops, selects and modifies instructional plans and materials to meet the needs of all students. Maintains appropriate records and follows required procedures and practices. Monitors appropriate use and care of equipment, materials and facilities. Provide subject matter expertise in both software development and education applied to developing curriculum content. Create, maintain and supervise the removal of tech labs for students IT courses. 

Planned, designed, and implemented curriculum according to training objectives for the Cybersecurity program. Promoted educational best practices and developed concise, well-scalable lesson plans that guide the student journey from start to finish. Provided subject matter expertise in both software development and education applied to developing curriculum content. Evaluated data on emerging technologies and educational methods; iterating on curriculum as needed. Analyzed and synthesized complex information and presented it simply and clearly to an audience of any skill level. Collaborated on team projects using the Scrum project management method. 

Instructed and advised students enrolled in the Cyber Security/Computer Support Specialist Program. Built relationships between cyber students and community members to promote engagement. Identified gaps in training and made recommendations for student transition to Augusta University’s Cyber Security Program. Facilitated and managed internship opportunities for students enrolled in the Computer Support Program. Advised and mentored current adjunct faculty. Implemented performance accountability reviews and institutional effectiveness research reports required by state regulations. Developed program curriculum according to industry and state standards to include NICE Framework for Cybersecurity, Cisco & CompTIA learning objectives. Designed and conducted study groups to help students’ study for IT program related industry certification. Coordinated and promoted work ethic program to faculty and student body. 

Maintained system-wide active directory domain including account creation, group policy management and file permissions. Provided tier 2 technical support for the Help Desk team on user and infrastructure-based systems. Managed networking equipment and technology to include Ethernet, VLANS, Subnetting/routing, VPS, DNS, DHCP and VoIP. Managed and supported Windows servers in a virtualized environment that provides file, application, database, printing, and other services. Tracked and documented workflow with ticket-based system to resolve problems, and communicated issues status to customers, co-workers, and managers. Configured, installed, maintained, and troubleshoot LAN network devices to include switches, taclanes and integrated services Routers. Developed and maintained comprehensive documentation on all internal server systems and configurations. Worked independently with minimal supervision to resolve issues as well as complete project- oriented work as assigned by the Network Operations Managers.

Responsible for both classified and unclassified computer system stability using DoD approved government-furnished operating systems and software. Provided professional laptop/desktop support and customer service to military and civilian customers. Installed, configured, and maintained DoD-approved software on government computers and configured the network to allow proper users access. Analyzed, configured, and repaired software issues for Windows XP, Window 7, and Microsoft Office 2007/ Outlook 2007. Assisted in the migration of legacy operating systems to Windows 7. Investigated and resolved network connectivity issues at the desktop level. Perform custom TCP/IP configurations on desktops/laptops and printers as needed. Connected and maintained users to local domains using Active Directory. Ensured workstations were current with Information Assurance Vulnerability Alert patches and CENTCOM Regulation 25-206 using Retina Network Scanner. 

Provided technical expertise and teaching experience through multiple companies securing Fort Gordon contracts. Supervised and trained IT instructors on curriculum content. Trained students in various IT technical subjects (A+, N+, TCP/IP, XP/Outlook, Routers, Switches). Designed, implemented, and evaluated appropriate curriculum content based on ADDIE model; provided technical instructions in specialized subject areas to military personnel. Administered performance/criterion-based exams; assessed and analyzed student performance. Coordinated, implemented class schedules via online curriculum and maintained grades via Blackboard Learning Management System. Managed classroom lab equipment valued over $50 thousand. Managed and provided instructional training for Cisco Academy for schoolhouse. Evaluated training material and instructional methods; ascertain teaching requirements and scheduling. Assessed student performance; provided recommendations as needed. Provided after-class tutoring for academically “at-risk” students.